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Saturday, July 16, 2011

Discerning Consensus Under Conflicts to Create Aligned, High-Performance Teams


Pieter Kark, MD 
Mountain View, California                                                                     
Tel: 650.380.9717  E-mail: pieterk@post.harvard.edu

DISCERNING CONSENSUS UNDER CONFLICTS TO CREATE ALIGNED HIGH-PERFORMANCE TEAMS

SUMMARY
Experienced consultant who discerns the consensus underneath internal organizational conflicts to create aligned, high-performance teams. Improved state law on dying patients by descrying what underlay conflict in state medical society;  resolved conflicts between key people in merging of two Red Cross Chapters; aligned managers in non-profit to team so as to generate income to replace major cuts in state funding. Reputation for inspiring people of many backgrounds, cultures, and positions to tackle thorny problems and to align to solve them quickly and effectively.


CORE COMPETENCIES

·    Descries underlying issues in conflicts
·     Aligns people into high-performance teams
·     Organizational development/leadership
·     Communication in teams

·         Executive coaching
·         Editing, writing, speaking
·         Tools of consciousness


PROFESSIONAL EXPERIENCE
Consultant practice in neurology, medicine, end-of-life care, and research and teaching: Boston, Bethesda, Los Angeles, Shreveport, Syracuse, San Francisco Peninsula                                                        more than 15 years  
Associate Professor of Neurology at UCLA and LSU; Founding Chief of Neurology Service at VAMC Shreveport, Lecturer in Medical Humanities at SUNY Upstate Medical Center, Owner of Neurological Consultations.
·                     Improved a state law about dying patients by descrying what underlay a conflict in the state medical society so as to present unanimous testimony to the legislature and Governor’s office.
·                     Saved several-fold ROI annually at medical center by organizing and aligning high-performance multi-disciplinary team to reduce neurology re-admission rates from 20 per month to almost none.
·                     Co-authored 89 original medical/scientific communications, improved quality of practice and patient advocacy by forming over 30 aligned teams of students, physician extenders, guest scientists, and physicians: teams doing clinical, educational, and research activities; and coaching them to align for high-performance and to communicate effectively.
·                     Ensured more than 150 terminal patients got preferred quality of life and treatment they by resolving conflicts with families and healthcare staff over dogma, uncertainty and guilt; aligning them, and writing clear recommendations.
·                     Produced scientifically-based, humane, modern driving regulations about health in NY State by determining underlying causes of conflicts in DMV Medical Advisory Board for aligned, unanimous, timely reports.

Program in Education for Physicians (Professionals) in End-of-life Care   Trainer of Trainers      1999-2006
·                     Trained 1500 physicians, nurses, social workers, administrators, chaplains and other healthcare workers in effective, compassionate ways to care for dying people so as to maximize quality of life, and training their colleagues; by aligning and inspiring 20 faculties for the EPEC Program into high-performance teams.
·                     Trained participants of 12 NY Programs to discern common causes of conflicts by writing and presenting modules on Cultural and Spiritual Diversity.

Life Loan Foundation, Palo Alto, CA            Medical Director                                                         2005-2008
·                     Created non-profit to loan funds to dying people to improve their quality of life, by aligning and leading team, resolving conflicts, and writing much of business plan. (Market collapse of 2008 blocked further efforts).

Star’s Edge International, Orlando FL and SF Bay Area, CA         Licensed Avatar® Master.       2005-2011
·                     Learned skills and tools to forge aligned high-performance teams.
·                     Guided several hundred people to learn to succeed happily in aspects of life where they had not succeeded and were unhappy, by working as a member of and aligning numerous groups and teams.

Enterprise Resiliency Group (ERG), Silicon Valley Senior Partner.                                                2009-2011
·                     Created ERG by bringing 12 experts into aligned, high-performance emergency and disaster-mitigating team, and finding non-profit beta-test site;
·                     Wrote 32-page report of prioritized suggestions to non-profit, by emphasizing consensus behind conflicts in team and aligning it, so as to produce unanimous report in minimal time.
·                     Made non-profit resilient – able to withstand a broad range of potential emergencies  and disasters -- by guiding management and staff through conflicts to implement recommendations.

VOLUNTEER WORK IN SILICON VALLEY
Work with all volunteer groups has involved people in high tech from staff level to CEO and Board level.

Abilities United, Palo Alto, CA Board of Directors                                                                 2008-2011
·                     Assured agency would flourished despite loss of 20% of State funding by aligning managers of silos, inspiring them to explore viewpoints and methods outside  their comfort zones, and become high-performance teams for social enterprises.
·                     Developing living All-Hazards Disaster Plan by aligning a high-performance team representing all silos.
·                     Directing and inspiring task force to develop agency into a Center of Excellence

American Red Cross – Silicon Valley Chapter, Santa Clara County CA                                        2007-2011
Coordinator for Mentoring, DAT Captain, Sheltering Supervisor and Instructor; Health and Safety Instructor.
·                     Engaged 10-15% more volunteers for Chapter by organizing and leading program of aligned, high-performance team of mentors: recognized by Executive Director and Board as major success for new Chapter’s first year.
·                     Discerned causes of conflicts between key people from two disparate former chapters, thereby showing a consensus that aligned them into high-performance teams in a merger.
·                     Aligned and led more than 15 focused high-performance teams to aid clients compassionately in local and national disasters.

Toastmasters District 4, SF Peninsula, CA    Club President, Area Governor, Club Coach. 2005-2011
·                     Inspired members of failing club at IT firm to succeed by aligning purpose, mission, and activities.
·                     Led Area to be Distinguished by aligning and inspiring officers and members of 5 individual clubs, 4 of them at IT firms.
·                     Discerned underlying causes of conflict, as appointed club coach, and used the consensus to align a club (that had failed with an earlier coach) to achieve in only five months Select Distinguished status, the second highest club award.

EDUCATION
·                     MD cum laude in general studies, Harvard Medical School, Boston.
·                     BA with Second-Class Honours and MA, Oxford University, Oxford (Medicine and Animal Physiology).
·                     Multiple courses from American Red Cross.
·                     Courses in tools of consciousness that improve interactions, reduce stress, support creativity in others, align teams, and inspire groups to improve, Star’s Edge International, Altamonte, FL
·                     Certified, American Board of Psychiatry and Neurology
Descrying underlying issues of conflicts, establishing aligned high-performance teams; coaching, mentoring and teaching basic science, laboratory research, basic clinical matters, specialized clinical materials, patient care, and medical research for more than 15  years at several medical schools. Mentoring open, clear, honest communications to improve end-of-life care for more than 10 years in 20 EPEC programs.